FAQs - Employees
Frequently Asked Questions by Employees
Click here to access the FAQs for Property Owners
We’ve gathered together on this page some of the questions most asked by our employees. The questions are arranged topically by Home Office Department.
If you don’t see your question answered here, please feel free to contact us at the Home Office toll-free at
1-800-248-8733 or e-mail: info@asplundh.com.
Benefits
- How can I get an employment verification for purposes of obtaining a loan or mortgage or to apply for social services?
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The company has contracted with a national employment verification service, The Work Number for Everyone, a service of TALX Corporation. All requests for employment verifications and salary information must be submitted to the The Work Number for Everyone. This service provides employment and salary information to verifiers either through a touch-tone phone or the internet. There is no cost to our employees for this service.
Verifiers can contact TALX by either calling 1-800-367-5690 or via the internet at www.theworknumber.com. Social Service Agencies or Child Support Offices may call 1-800-660-3399. Our company code is 10426. You may obtain further information regarding this service by clicking here or you may call a TALX Customer Service Representative at 1-800-996-7566.
- I may need to be out of work for an extended period due to an illness. Where can I obtain more information about my rights under the Family Medical Leave Act (FMLA)?
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Your employee handbook or Regional Policy Manual contains information regarding Family Medical Leave (FML), such as eligibility, reasons for taking FML, and provides the steps that must be taken to apply for FML. We do not automatically designate leave as FML. Employees must complete and submit the FML application and medical certification forms within the required timeframe (14 days) to be approved for FML. In most states, FML provides up to twelve weeks of unpaid, job-protected leave and ensures continuation of existing health coverage to eligible employees who meet the requirements for taking the leave. In states where the law extends the leave beyond 12 weeks, the state law would apply (example: Connecticut allows up to 16 weeks of unpaid leave). Please click to view the FMLA posting , the Application and Certification of Health Care Provider Form. Additional information can also be obtained by contacting your General Foreperson or Supervisor or by calling the Benefits Department at the Home Office at 1-800-248-8733, ext. 4271.
- How can I find out what benefits are offered to me as an employee of the company, such as health insurance, life insurance and 401(k)?
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Benefits vary by region and union affiliation. Please contact your General Foreperson or Supervisor for details. Additional information can also be obtained by calling the Benefits Department at the Home Office at 1-800-248-8733.
- Can I continue my benefits once I leave the company?
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Any health, dental and vision benefits in which you were enrolled as an employee may be continued through COBRA at 102% of the premium price. Once your employment with the company ends, you will be sent a COBRA letter and application, along with the applicable rates, so that you may enroll. Should you return to work, contact your General Foreperson or Supervisor immediately to determine eligibility for re-enrollment as an active employee. Any questions can be directed to the COBRA Specialist at 1-800-248-8733, ext. 4345.
- Who can I contact about my garnishment or child support payroll deductions?
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Any deductions taken from your paycheck are done so only under an Order from the Court. If you feel a garnishment or child support deduction is in error, please contact the issuing Court to resolve any issues. Please note that deductions cannot be stopped without a direct Order from the Court to release the previous Order. Any other questions should be directed to the Wage Attachment Department at the Home Office at 1-800-248-8733.
Payroll
- How do I sign up for Direct Deposit?
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Please contact your immediate Supervisor to obtain a Direct Deposit form or click here for a printable version. Complete the form and send a copy of it and a voided check to the Home Office, attention of the Direct Deposit Office.
- How do I change the address on my paycheck?
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Address changes should be sent to the Payroll Department at the Home Office. Please include your name, last four digits of your social security number and your new address. You may also e-mail your request to JoAnne Howell at johowe@asplundh.com.
- I have not received my W-2 form. How can I get another copy?
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Please call the Payroll Department in the Home Office at 1-800-248-8733, ext. 4314 to obtain a copy of your current W-2. If you need a W-2 from a prior year, please contact the Tax Department in the Home Office at 1-800-248-8733.
Field Personnel
Most questions and concerns be handled at your Region level by contacting your General Foreperson, Supervisor or Region Manager. Please click here to find your nearest Region Office. If you have contacted your Region and still need help or are unsatisfied with the result, please feel free to contact the Field Personnel Department at the Home Office toll-free at 1-800-248-8733, ext. 4437 or e-mail fieldpers@asplundh.com.
- How do I obtain an Employee Handbook?
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Please contact your Region Office or the Corporate Office at 1-800-248-8733 ext. 4439. You may also download a PDF version by clicking here.
- Who do I contact if I am interested in career advancement opportunities?
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Please contact your immediate Supervisor, Region Office or the Corporate Office at 1-800-248-8733 ext. 4439. The Technical Services Department also provides a variety of educational resources to our employees. Click here to learn more.
- How do I transfer to another Region?
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Please notify your immediate Supervisor or Region Office of your interest in transferring. They will assist you in the transfer process.
- Who do I contact if I have a question relating to Hiring Procedures?
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Please contact the Corporate Office at 1-800-248-8733 ext. 4448 or ext. 4439.
- Who do I contact if I have a question relating to Social Security Numbers or to the I-9 form?
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Please contact the Corporate Office at 1-800-248-8733 ext. 4448.
- Who do I call regarding a problem with my paycheck?
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Please contact your Region Office or the Corporate Office at 1-800-248-8733 ext. 4439.
- Who do I call if I have been injured on the job?
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Please contact your immediate Supervisor, Region Office or the Corporate Office at 1-800-248-8733 ext. 4439.
- How do I apply for Family Medical Leave?
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Please refer to Benefits section of this FAQ to learn more about Family Medical Leave, or contact the Corporate Office directly at 1-800-248-8733.
- Who do I contact if I feel that I have been unfairly terminated or physically-threatened by co-worker?
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Please contact your immediate Supervisor, Region Office or the Corporate Office at 1-800-248-8733 ext. 4439.
- Who do I call with complaints relating to Discrimination or Harassment, or if I have been mistreated by a co-worker or Supervisor?
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Please contact your immediate Supervisor, Region Office or the EEO Officer at 1-800-248-8733 ext. 4439.
- Who do I call if I have questions relating to the Company Substance Abuse Policy or if I observe a co-worker using drugs or alcohol on the job?
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Please contact your immediate Supervisor, Region Office or the Corporate Office at 1-800-248-8733 ext. 4439.
Procurement Services (Uniforms, Tools, Supplies and Promotional Items)
- Can I order “Asplundh” clothing?
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Clothing with our Companies’ logos is available to current employees only. Non-employees can order many of the same clothing items without our Companies’ logos by contacting the Lion Uniform Group at 1-800-543-9698.
Employees can now order “Asplundh” clothing online. The new e-Store is available for those of you paying by credit card ONLY. Follow this link, www.lionuniformgroup.com/asplundh/, or go to the “Quick Links” section of the Procurement Services site on the Employee Portal. For further information, contact your General Foreperson, Supervisor, Regional Office or the Procurement Services Department (Purchasing) at the Home Office.
- How do I get the current Tool Supply ordering forms?
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Many of our order forms are available on the Procurement Services site on the Employee Portal. In order to access this information, you must have an active “@asplundh.com” e-mail account and be able to connect to the network through VPN software installed on the computer. Orders may also be placed by submitting the XX-14A ordering form. For further information, contact your General Foreperson, Supervisor, Regional Office or the Procurement Services Department (Purchasing) at the Home Office.
- Can I order items not listed on the pre-printed order forms?
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YES! Submit your requests on the “PUR2 – Special Order” form. Be sure to complete all areas of the order form and include as many details as possible. As always, all orders are subject to your “Regional Ordering Approval Process”. If you are not authorized to place orders, submit your request(s) to the appropriate person(s) within your Region for approval and they will forward the order to Procurement Services.
- How can I get one of those cool Asplundh toy bucket trucks for myself?
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Asplundh toy buckets are back in stock! This newly-designed GMC die-cast metal truck with Altec aerial lift is a 1:34 scale model of the real thing. It has a movable boom, bucket and outriggers and working headlights. Own your own for only $79.95 (price does not include shipping/handling or applicable sales tax).
The trucks are available for purchase through First Gear, Inc. Click here to download the order form and additional ordering details.
- How can I purchase Asplundh-themed items for my customer and/or crew?
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The Asplundh Corporate Image Web Store has countless Asplundh-themed items that are perfect for customer gifts, trade show giveaways, safety incentives and awards. Current Asplundh employees may now make personal purchases from the web store too. You may pay for your order with a P-card or personal credit card. You will be asked for your six-digit crew number at the time of purchase for validation purposes only. If you need more information or have any questions, please call Michael at PremiumWorks at 1-888-417-6254.
Discounts
Put the buying power of Asplundh to work for you by taking advantage of the following employee-only discounts on goods and services.
- Buick, GMC and Pontiac
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Employees of Asplundh Tree Expert Co. and its subsidiaries are eligible for special pricing on parts and personal car and truck purchases for themselves and their family members.
Please contact Asplundh Buick, Pontiac/GMC in Manahawkin, New Jersey at 1-877-379-8452, visit www.njshorecars.com , or click here for more information.
- Verizon Wireless
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Verizon Wireless offers discounts on service, phones and accessories to employees of the Asplundh Tree Expert Co. and its subsdiaries. For more information, please call 1.888.386.4339, go to the Verizon Wireless Employee Discount Site (you must have an "@asplundh.com" e-mail account to use the online option), or visit any Verizon Wireless store. You will be required to show proof of employment (such as a recent paystub or work ID) to take advantage of the discount.
- AT&T Wireless
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AT&T Wireless offers discounts on select service and data plans to employees of the Asplundh Tree Expert Co. and its subsdiaries. For more information, please go to the AT&T Premier web site (you must have an "@asplundh.com" e-mail account to use the online option), or visit any AT&T Wireless store. You will be required to show proof of employment (such as a recent paystub or work ID) to take advantage of the discount.
